At OhSo Shop Europe we hope that you are happy with your purchase. However, we know that sometimes you will need to return an item. If you are unhappy with the goods for any reason, you can return your item to us. Please look through the points below to understand our returns policy.
1.1 - Faulty Goods - If you find that your goods are not received in the correct working order you may return these to us for a full refund within 14 days of purchase, after which time you will not be eligable for a refund. This does not include Special orders / Secondhand parts, see clause 1.3.
1.2 - Goods Damaged in Transit - If you find that your goods have been damaged in transit, then they may be returned and replaced free of charge within 14 days of receipt of delivery. If you find that your goods are damaged, please email email@example.com stating your order number. Please then return the goods to the address listed in clause 1.6 and our goods-in team will then inspect the parts. If it is determined that they were damaged in transit, we will send out a replacement free of charge.
If you require your parts quickly and cannot wait for the parts to be inspected, you can place another order which will be despatched to you. Once your returned goods have been inspected and it is determined that they were damaged in transit, we will then refund the cost of this 2nd order and cover any postage incurred for the return.
1.3 - Unwanted Items - If you decide that you do not want the items you purchased or if you ordered the wrong part(s), you may return the items to us within 14 days of purchase. You will then be entitled to a refund of the item (minus postage).
1.4 - Special Orders - Special orders are exempt from both refund policies and these are not eligible for return, refund or credit. These include (but are not limited to) items such as wiring looms, PCB boards and motors. These products are fault checked before leaving the warehouse and are known to be in full working order. Where items are not eligible for return, refund or credit, this will be clearly stated in the product description.
1.5 - Returns Process - For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. To action your return you must email us at firstname.lastname@example.org to inform us of the return and the reason why, returns can only be accepted if agreed in writing beforehand. Once you have received confirmation from us, please post the item back in it's original packaging, ensuring that the item is unused, in the condition received by you and where applicable, all security seals intact. This applies to consumer customers only.
1.6 - Return Address - Please include with your return a copy of your invoice or information clearly showing your name, address and order number. Adequately pack the item(s) back in the parcel with the receipt and send it back to:
OhSo Shop Europe,
86 Gorefield Road,
When returning items to us, they remain your responsibility until received by us and so you are strongly recommended to return using a signed for service, obtain proof of posting and adequate insurance. We cannot accept responsibility for parcels lost or damaged in transit. We will only refund the initial and return postage costs where the item returned is faulty.
1.7 - Unclaimed Returned Items - If items are returned to us and the correct returns procedure is not followed or the customer fails to make contact regarding their part, then parts will be held for 1 month in our warehouse. After 1 month of non contact by the customer, the part will be destroyed, will not be available to be returned back to the customer and a refund will not be given.